Terms and Conditions
Effective Date: January 1,2025
Welcome to Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal] (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, and products (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. Please read them carefully before using our Services.
1. Use of Services
You may use our Services only in compliance with these Terms and applicable laws. You are responsible for your use of the Services and for ensuring that your use does not violate any applicable laws, regulations, or third-party rights.
You agree to:
Use our Services only for lawful purposes.
Not engage in any activity that could harm or disrupt our Services or the systems that support them.
Not copy, distribute, or create derivative works based on our Services without explicit permission.
2. Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, store, and protect your data in compliance with applicable laws, including Section 5 of the CTIA Guidelines.
By using our Services, you consent to the collection and use of information in accordance with our Privacy Policy.
Key Aspects of Our Privacy Policy:
We collect personal information only when you voluntarily provide it (e.g., when scheduling appointments, submitting inquiries, etc.).
We may use your data to provide, maintain, and improve our Services and to communicate with you about your appointments or related matters.
We do not share your personal information with third parties without your consent, except as required by law or as necessary to provide our Services.
We implement reasonable security measures to protect your personal information.
For full details on how we handle your personal information, please refer to our https://uppercervicalcareofsocal.com/terms-and-conditions-privacy-policy/ link.
By providing your mobile number, you agree to receive SMS messages from Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal] for the purposes of appointment reminders and service-related updates.
– Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal] requires verbal consent to opt-in to receive SMS messages either over the phone or in-person in office. Patients will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time.” Patients will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
– Types of Messages; Messages you may receive include:
– Appointment confirmations and reminders.
– Scheduling updates and office closures.
– Service-related notifications (e.g., rescheduling, urgent updates).
-Message Frequency
Message frequency may vary based on communication needs, but typically falls within 2-4 messages per month.
– Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP. Once opted out, you will no longer receive text messages from us.
– Help & Support
To request assistance, reply HELP to any message.
You may also contact us directly at 949-642-5660 or email drshannon@uppercervicalcareofsocal.com.
– Message & Data Rates Disclaimer
Message and data rates may apply. Check with your mobile provider for details on text messaging charges.
– Privacy Policy Reference
For more details on how we handle your personal data, please review our Privacy Policy at: https://uppercervicalcareofsocal.com/terms-and-conditions-privacy-policy/
3. Appointment Scheduling
When you schedule an appointment with us, you agree to provide accurate, current, and complete information about yourself. If any information changes, you are responsible for updating it in a timely manner.
4. Payment and Billing
If our Services require payment, you agree to provide valid payment information. You will be responsible for paying all fees associated with the Services as indicated at the time of booking or purchase.
5. Disclaimers
Medical Disclaimer: Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal] is a healthcare provider, but the services offered are not a substitute for conventional medical care. We do not diagnose, treat, or cure all medical conditions, and it is recommended that you seek professional medical advice if necessary.
No Guarantee of Results: We cannot guarantee specific results from the use of our Services. Each individual’s response to care may vary.
6. Limitations of Liability
To the fullest extent permitted by law, Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal] will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services. Our total liability to you for any claim arising from these Terms will not exceed the amount paid by you to us for the specific Services giving rise to the claim.
7. Indemnification
You agree to indemnify and hold harmless Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal], its employees, officers, and agents from any claims, damages, liabilities, or expenses arising from your violation of these Terms or your use of our Services.
8. Modifications
We reserve the right to modify or update these Terms at any time. When we make changes, we will post the revised Terms on this page, and the changes will be effective immediately upon posting. Your continued use of the Services constitutes acceptance of any revised Terms.
9. Termination
We may suspend or terminate your access to our Services at any time and for any reason, including if we believe you have violated these Terms. You may also terminate your use of our Services by contacting us.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. Any dispute related to these Terms will be resolved in the appropriate courts located in California.
11. Contact Information
If you have any questions or concerns about these Terms or our Services, please contact us at:
Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal]
485 E. 17th St. Suite 510
Costa Mesa, CA 92627
Phone: 949-642-5660
Email: drshannon@uppercervicalcareofsocal.com
Privacy Policy
Effective Date: January 1st, 2025
At Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal], your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information. We are committed to complying with all applicable privacy laws, including Section 5 of the CTIA Guidelines, which outlines how we handle the collection of personal information and your rights to control that information.
By using our Services, you consent to the practices outlined in this Privacy Policy.
1. At Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal], we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our SMS communications.
-Information We Collect
We may collect the following types of information:
Personal Information: Includes name, phone number, and any information voluntarily provided during service requests or appointments.
Communication Data: Includes SMS interactions, opt-in/opt-out preferences, and service-related messages.
– Purpose of Data Collection
We collect your information for the following reasons:
To send appointment reminders, scheduling updates, and service-related notifications.
To provide customer support and respond to inquiries.
To ensure compliance with industry regulations regarding SMS communications.
– Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal] requires verbal consent to opt-in to receive SMS messages either over the phone or in-person in office. Patients will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time.” Patients will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
– Data Sharing & Security
No mobile information will be shared or collected with third parties for marketing or promotional purposes.
All data collected is used solely for operational SMS communications and will not be sold or transferred to third-party marketing agencies.
SMS opt-in data and consent records will not be shared with third parties unless required by law.
– Your Rights & Control Over Data
You may opt-out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us at drshannon@uppercervicalcareofsocal.com.
You have the right to request access to your data or request deletion in compliance with applicable laws.
For more details, visit our full Privacy Policy at: https://uppercervicalcareofsocal.com/terms-and-conditions-privacy-policy/
2. How We Use Your Information
We may use the information we collect for the following purposes:
To provide, maintain, and improve our Services.
To process and manage appointments and billing.
To communicate with you regarding your care or any updates related to our Services.
To comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
With healthcare professionals: We may share your health information with other healthcare providers as necessary for your care.
Service Providers: We may use third-party service providers to assist with billing, payment processing, or other business functions. These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose your information as required by law, such as in response to a subpoena, court order, or legal request.
4. Your Rights
You have the right to:
Access and update your personal information.
Request the deletion of your personal data, subject to applicable legal requirements.
Opt-out of communications if you no longer wish to receive promotional or non-essential messages from us.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee the security of your data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed of any changes.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Upper Cervical Care of SoCal [ DBA: Natural Wellness of SoCal]
485 E. 17th Street Suite 510
Costa Mesa, CA 92627
Phone: 949-642-5660
Email: drshannon@uppercervicalcareofsocal.com
By using our Services, you acknowledge that you have read and understood this Privacy Policy.